Events Calendar

The Entrepreneur Training Program combines the power of classroom instruction using the Kauffman Foundation FastTrac curriculum, with peer networking and experienced business counseling to help you create the best business plan for your concept and learn the critical skills you need to open a business. Are you struggling to write your business plan? Are you looking for financing? Do you need a strategy to guide your growth plans? If so, enroll now to develop a plan and your abilities to start a business.

Requirements
- If you are approved for the grant (see below for more info), you must successfully complete a business plan for the grant funds to be applied
- Regular access to a computer, the internet and email as well as skills in Microsoft Word & Excel (click the more link above for details). Please call with any questions.
- The time commitment required varies by participant, but on average you can expect to spend about three hours a week outside of class reading and working on your business plan.

Notes

A Wisconsin Department of Commerce grant is available to cover 75 percent of the tuition cost.

Starting a business? Success in small business depends on hard work, good fortune, and business knowledge. Attend this eight-session course to develop your management skills. Experts in law, accounting, banking, insurance, management, and marketing cover the fundamentals of small business management. Gain knowledge about growth stages and problems, marketing, promotion and advertising, legal issues and requirements, record-keeping, accounting and financial management, financing, insurance and risk management, and business plans.

The Small Business Development Center offers a class for new business owners. In a small group setting, you will review the basics of going into business and identify your next steps. Instruction time is three hours, including time for questions and answers.

Each participant will complete an emotional intelligence assessment in class and will receive access to the online version of the assessment to complete in six months to measure their progress. This assessment reflects ones style or approach to emotions. Participants will also complete an assessment that will help them determine specific skills areas to develop for a higher EQ.

The Small Business Tax Expo is your chance to learn about federal and state taxes including payroll, unemployment compensation and sales taxes. Created for you by Wisconsin Small Business Development Centers, WI Department of Revenue, Wisconsin Institute of CPAs and Internal Revenue Service, you will learn about the following:

The morning session agenda includes:

Introduction to Payroll Taxes
Basic Tax Topics, such as:
"Employee" vs "Independent Contractor" status
How to do quarterly income tax estimates
How to use withholding tables
Deposit requirements and how to make deposits
Tax returns to file
Workers compensation
Choosing a form of business, pros and cons of legal business entities:
Partnerships and LLC/LLP
Sole Proprietorship
S-Corp or C-Corp

The afternoon breakout sessions discuss details based on your choice of business entity. The breakout sessions are taught by CPAs and accountants.

The UW-Madison Small Business Development Center will be hosting a SHRM Learning System Course. This program is designed to help human resource professionals prepare for the PHR/SPHR certification exams.

The UW-Madison course has an average pass rate for the PHR exam of 80% and SPHR of 70% in previous exams. These are well above the national averages.

Whether your business is expanding or brand-new, writing a business plan is critical to building a profitable venture, especially to attract financing from lenders or investors. We understand the steps to success. So we created ETP—10 efficient sessions to help you develop a plan for a thriving, profitable business. Writing a business plan can be difficult. Staying motivated and following through is even harder. Our structured training, practical advice from business professionals, and trained business counselors will help you stay focused and move ahead step-by-step toward your goal.

Get the information and skills you need to open a business!

During a fast paced three hours, you will:
- Assess the feasibility of your business idea
- Identify the risks and rewards of starting your business
- Receive tools to calculate start up costs
- Learn important marketing strategies
- Explore legal considerations
- Understand the value and content of a business plan
- Identify financial resources

Bring your questions, discuss concerns and network with other entrepreneurs. Start working on your business in class and leave with a wealth of information and resources.

Continual regional research builds on a base of information and provides decision makers like you with valuable tools for strategic planning.

Planning to start a business? If you have a business idea and want to develop your concept, attract financing and build your business skills, than the ETP was created for you. The ETP combines the power of facilitated instruction, small group learning, individual coaching and valuable resources to help you create the best business plan for your concept and learn critical skills for opening and running a new business. Move your idea forward in twelve short weeks.

A Wisconsin Department of Commerce grant is available to cover 75 percent of the tuition cost. Call the SBDC at 414-227-3240 for an application or download the application online at sce-sbdc.uwm.edu

The 7 Steps to Starting a Business, presented by the Western Dairyland Business Center, will be held on Thursday September 23rd, from 6 p.m. to 9 p.m. in the community room of the Galesville public library at 16787 South Main Street, Galesville.

The first step in starting a business is a great business plan. The training will discuss the components in the business plan, including the financial plan, and will prepare the owner/potential owner to understand the potential business profit and/or loss, as well as the cash available after taxes, loan principal and the owner are paid. In The 7 Steps to Starting a Business, attendees will learn the basic steps in building a successful business plan. Topics covered include proving the feasibility of the business by proving a market exists, business marketing, staffing, , legal structure, what a lender looks for, funding your business, and more.

Supervisory Leadership I offers guidance for aspiring or new leaders and pragmatic recommendations for leaders who seek to develop strong teams and drive outstanding results. Explore different leadership styles and discover your own unique style. Understand the transition into leadership and how your role and responsibilities are defined.

First-line managers need good leadership skills. Topics include (1) the transition to management, (2) analyzing leadership styles, (3) motivating employee performance, and (4) discipline and work rules. Supervisory Management 1 is an excellent introductory course for new managers facing the challenges of leading a work group.

Do you have and follow a structured sales process? Using a sales process can help any business become more successful. A good sales process provides a common language, consistency, identifiable steps, a clear path to follow and a coaching framework. Investing the time to implement a sales process is the first step for any business owner interested in improving sales and increasing revenue.

This four-course series, based on Dave Kurlan's book Baseline Selling, will give you the information you need to start using a highly-effective sales system that can work for any business. Gain tremendous clarity and focus as we break the sales process down into four clear stages using a baseball diamond as an easy way to visualize where you are in the process and what you need to do to get to the next stage.

You may choose individual sessions, but the majority of people find that attending the complete series is most helpful, since the sessions build on one another.

First-line managers need good leadership skills. Often, however, new supervisors are promoted based on their technical abilities, and have had little training in how to constructively manage a work group. In this seminar, we discuss:

The Supervisory Aspect of Management

Moving from an operational to a decision-making role
Making the transition smoother and less stressful

Understanding Your Leadership Style

Six leadership styles—characteristics, advantages and disadvantages
Matching appropriate leadership styles to the situation

Motivating Employee Performance

The managers responsibility for employee performance and productivity
Guidelines for understanding employee behavior

Dealing with Non-Performance

Developing a correcting / coaching model
Understand why workers dont do what is expected

This four-day series provides the essentials of good business management as a foundation for new business managers or as a refresher for the experienced manager and leader. Gain skills and knowledge to manage and lead in a more effective manner that is compatible with your individual style.

Register for all three programs and save over 20% - only $749

The key to managing employees is effective communication. Effective managers are those who employees report are good listeners, able to build and maintain productive relationships, work well in teams, and effectively present ideas to a variety of audiences. Unfortunately, most managers are not effective communicators—in fact the number one reason for employee turnover is working for a manger who is a poor communicator. In this workshop, you will learn and practice the five keys to effectively communicating at work and in your personal relationships.

Financial statements can help you make key decisions for your business. This three-hour workshop provides an introduction to three basic financial statements used by business owners: income statement, cash flow statement, and the balance sheet. Not only will you learn how to read these financial statements, but you will also learn how to use them for better management control.

Optimizing your Web site’s content will improve your search engine rankings when someone searches on keywords relating to your business. This workshop is ideal for small business owners and managers who want to learn an efficient and effective process for dramatically improving their site’s rankings and doubling monthly unique visitors.

A business owner does not need to know technical skills, like Web programming, to be successful at search engine optimization (SEO). Instead, business owners will rely on their marketing skill and the ability to think like their customers and prospects, versus an ability to write HTML or other form of Web programming.

This workshop will teach you how to select keywords that are proven performers, blend the keywords into site content, boost site popularity, and more. More specifically, attendees will learn basic SEO terms, how to use several free SEO tools when selecting the best keywords, how to implement a practical and tactical 15-step process for optimizing site content and building popularity, and how to measure results.

The instructor is Stephen Woessner, author of The Small Business Owner Handbook to Search Engine Optimization: Increase Your Google Rankings, Double Your Site Traffic…In Just 15 Steps. Guaranteed! Each attendee will receive a complimentary copy of the book.

Understand how the internet can improve your business by taking the series and save 10%.

Sessions include:
- Web Design: Building an Effective Web Presence
- Search engine optimization (SEO)
- e-Commerce Essentials: Tools & Practices

Learn a specific 10-step process to getting your business Web site online. Everything from how to register a domain name to learning how to accept payments. More specifically, this 3-hour workshop will cover the following topics:

·         Develop a budget
·         Register domain name
·         Select a Web host
·         Select a Web site template
·         Site architecture
·         Write Web content
·         Install Google Analytics
·         E-commerce setup
·         Recruit affiliates
·         Optimize your content for search engines

A confidential group of peers following a structured method of problem-solving and innovation to conquer sales-related challenges. Participants will be salespeople who are looking to expand their depth of knowledge and willing to share best practices.

Leadership development continues in four key areas (1) orienting people to your work unit, (2) understanding your communication behaviors, (3) managing time, and (4) using delegation as a development tool. We build on the leadership skills learned in the first seminar and focus on maintaining a productive work group.

Start slowly –apply what you’ve learned
Session One –learn how to set up QuickBooks® and start using its basic features. Use what you’ve learned for a week, then come back for …

Session Two - where you’ll continue with the basics including lists, accounts receivable, payroll and reports.

You don’t need experience with QuickBooks® software, but should be comfortable working on a PC in a Windows environment.

QuickBooks™ Accounting Series
Includes all three programs--SAVE 10%

Description

We often find ourselves in situations where productivity requires the cooperation
of others, but where we have no formal authority. Providing critical feedback,
contributing to creative discussions, or determining task assignments can be
challenging when the other team members are our peers. Project groups, task forces, volunteer committees –all require team members to communicate constructively to fulfill the team’s mission.

Assess the effectiveness of your “influencing style”
Discuss techniques for negotiating while building and maintaining strong
relationships
Identify blocks which prevent giving feedback
Learn to give constructive, behaviorally based feedback
Use techniques to promote openness and reduce defensiveness
Handle negative input with more comfort
Identify ways to manage “emotional traps” in difficult conversations

Regardless of your role on the team, improving your communication skills can
make a positive impact on the group’s performance.

Discover how constructive use of persuasion skills can boost team problem
solving. Identify “moments of opportunity” that improve your chances to influence the group’s creativity or decisions. And learn how to manage your response to others to avoid falling into emotional traps that sabotage effectiveness.

The financial management series gives you the skills and knowledge you need to effectively manage the finances and operations of your business. Each half-day session in this four-part series covers a different financial issue business owners and managers face on a daily basis. Improve your ability to understand financial information and manage smarter.

Register for all four programs and save over 20% - only $399.

In business, nothing is more important than the customer. This four-part series gives you the concepts and tools to improve your marketing operations. Learn how to effectively grow sales from your existing customer base and discover new opportunities.

Individual sessions are an option as is enrolling for the series at a discounted price.

Register for both Electronic Marketing & Strategic Marketing for only $699. Add both programs to your registration and use Discount Code BUNDLEM.

Writing a business plan is more than a document, it is a planning process that will help your business be more successful! This three-hour class gives an introduction to what goes into a business plan, what resources are available, and how to get started. The class includes worksheets and exercises, a discussion of software programs and a look at sample plans.

Bring your questions, discuss concerns and network with other entrepreneurs. Start working on your business in class and leave with a wealth of information and resources.

Ideal for small business owners and managers who want to learn the basics of search engine marketing (often referred to as pay-per-click or PPC advertising). With PPC, business owners and managers can selectively promote their products and services exclusively to very specific audiences. PPC clients can even define a geographic region: local, national, international, or a small section of these, as well as eliminate tire kicker prospects by using “negative keywords”.

PPC campaigns are powerful because they deliver targeted messages to Internet searchers and a business owner only pays when someone clicks on the ad. Within the PPC industry, Google’s AdWords platform is the leader and delivers measurable results for clients.

This is a practical and tactical workshop that provides attendees with the knowledge they need to be able to create and manage their own Google AdWords campaigns. More specifically, participants will learn basic pay-per-click terminology, how to create a Google AdWords account step-by-step, how to create a Google AdWords campaign step-by-step, and how to use measure return on investment while refining future campaigns.

Managers can learn the strategies, skills, and motivations for negotiating win-win outcomes. The two-day program will help managers efficiently reach satisfying agreements for both parties in any negotiation and apply the concepts to both everyday situations including specialized contract and conflict situations. “Negotiation Skills” also qualifies as an elective for the Supervisory Management Certificate program.

This is an exciting new program in collaboration with the Small Business Development Centers across the U.S., FranklinCovey. This one-day seminar is well established as one of the most powerful management development programs in business today and is now available at a special reduced price for small businesses.

FOCUS, FranklinCovey's most popular, time management workshop, will teach you how to break away from the urgency addiction and achieve new heights of success.

Each of us needs to have a conversation with someone that we will find difficult. Whether this difficult conversation involves saying “no” to your boss, giving constructive feedback to a co-worker, or conducting a performance review with a wayward direct report, such conversations are filled with stress and anxiety. During this highly interactive workshop, you will learn models, tools, and techniques for approaching your difficult conversations with confidence and composure. You will learn how to: 1) discuss why we engage in self-defeating and self-destructive behaviors during difficult conversations, 2) create safety for yourself and others in the midst of a difficult conversation, 3) describe the two mindsets that drive our beliefs, thinking, and behaviors, 4) demonstrate an integrative model for conducting a difficult conversation, and much more.

Marketing is the strategic foundation for business success. Selecting target markets, analyzing the competition, building your promotion calendars and evaluating your marketing results will help keep your business on the right path. Begin to plan your marketing efforts.

Understand how the internet can improve your business by taking the series and save 10%.

Series includes 3 Sessions titled:
- Best Tactics for Promoting Your Website
- Web copywriting, branding & persuasion
- Social Networking and Web Advertising

Once you’ve completed QuickBooks® Accounting Basics, or if you already have experience with QuickBooks® software, this workshop will build on your knowledge. You’ll leave with a more thorough understanding of some of the advanced features QuickBooks® offers …Plus tips, shortcuts, and optimized practices that will help you:

Save time
Reduce errors
Easily and efficiently produce reports

FINANCIAL MANAGEMENT SERIES
You may attend individual sessions but many participants benefit most from attending the entire series. Register for the entire series and save
10% over the cost of individual sessions.

Sessions include:
Basics of Financial Management

Using Finanacial Statements

Budgeting and Profit Planning

What is the most valuable asset in your business? What area of your business causes you the most problems? Often the answers to these questions are the same - Human Resources. Learn how to avoid problems and discover ways to improve human resources management. Unlock the potential of your people while being smart about the legal practicalities of employing others.

Register for all four programs and save over 20% - only $399

Social networking, when done correctly, can represent over 20 percent of a Website’s traffic. Plus, a Website’s conversion rate of online sales from traffic referred from social networking sites can be as high as 22 percent versus the typical 2 to 4 percent. This translates into a 500 percent increase! Bottom line: social networking can deliver significant business benefits, making this half-day class ideal for anyone looking for a practical strategy to increase online sales by using Facebook, Twitter, and LinkedIn.

You will learn a 15-step social networking process that has been proven to increase Website traffic and online sales. You will get started by learning the fundamentals of Facebook, Twitter, and LinkedIn including criteria for deciding which site(s) are the best for your business goals. You will also learn how to harness the power of the three Cs of social networking: 1) creating Conversation, 2) building Community, and 3) generating Commerce.

And if you are like most businesspeople, you may be wondering what things in your life or business are “that interesting” that they should be shared with the world via Facebook, Twitter, and LinkedIn. This class will provide you with topic recommendations regarding the type of content your social networking community will find valuable as well as guidelines for sharing your content without turning your community into a selling free-for-all.

The 15 easy-to-follow steps will also provide you with the tools you need to reduce your social networking time investment while showing you how to measure results.

The class instructor is Stephen Woessner, author of “Increase Online Sales through Viral Social Networking”. Each attendee will receive a complimentary copy of the book. Woessner is also the author of “The Small Business Owner’s Handbook to Search Engine Optimization”.

The second seminar in the overview concentrates on four critical concerns for managers:

Establishing Orientation Policies and Procedures

Building upon what the new employee brings to the job
How to effectively socialize/orient new employees for loyalty, commitment and long-term productivity

Understanding Your Communication Style

The role and purpose of communication in the organization
Tools of effective communication—perception, listening, feedback

Time Management

Clarifying time management and analyzing time use
Systems for managing your work and your time

Empowering Your People

Delegation issues and learning processes
Guidelines for making effective work assignments

This seminar builds on the leadership skills learned in the first seminar.

Great managers are people of integrity and live their lives in accordance with a value system. Great managers also have a combination of traits that help inspire people to do and be their best. This leads to a positive culture in the workplace which is essential to maximizing effectiveness. In this workshop, you will learn why it is important to gain clarity on who you are and who you strive to be. You will then learn specific tools which will enable you to live by those values on a daily basis.

This course is taught by a certified eBay instructor. Participants will learn the basics of selling on eBay, including the following topics: safety, creating an account, creating titles and descriptions, determining pricing, shipping, returns, photography, PayPal, collecting payments, selling strategies, following up after the sale, and general eBay navigation. Optional: a copy of The Basics of Selling on eBay can be purchased for $20 when you arrive in the classroom.

In this program you will learn QuickBooks™ basic features. Topics include: entering transactions, producing invoices and checks, setting up vendors, customers, jobs and items, reconciling bank and credit card statements, and producing financial statements. This program is best suited for people who want to start using QuickBooks™ 2009 or have recently started using QuickBooks™ 2009.

Learn the reason why traditional means of motivating others often do not work in today’s
diverse workforce. From understanding how our communication affects others to recognizing
how others best receive our communication, we can begin to master the principle that “One
cannot motivate others - one can only create an environment in which others motivate
themselves.”

Leaders at all levels are continuously learning and growing whether through on-the-job experiences or planned learning opportunities. If you are looking for a way to enhance your skills to help you succeed in the challenging role of the leader in your organization then check out our High Performance Leadership Series.

This three program series will help you sharpen the tough skills of influencing and motivating people to perform, grow and thrive during the ever present change we all live with.

You may choose individual programs, but participants benefit most from taking the entire series and save

Google Analytics is a free tool for monitoring your website traffic and doing in depth analysis of your website visitors. This course will cover basic setup and navigation of the Google Analytics platform. The Top 10 statistics every business owner should know about their website will be covered, with Google Analytics reporting examples used to show how to obtain this data. Benchmarking of your website traffic against industry standards and competitors will be demonstrated. Keyword selection and results monitoring capabilities of Google Analytics will be explored. Preparation of essential daily, weekly, and monthly website traffic and content performance reports will be covered.

Topics in this course will explore the advanced reporting and analysis capabilities of Google Analytics. Google Webmaster tools will be used to review website performance and keyword reporting. Setup and use of custom reporting to tailor reports to your business will be included. Creation of goals and their analysis will be used to measure website conversion rates. Google Analytics e-commerce reporting capabilities and also Google Adwords traffic analysis will be included in this session. Use of Google Intelligence and other advanced features of Google Analytics for identifying traffic patterns and trends will be covered.

Presenter is Dr. Chuck Tomkovick

Fee

As a manager, you are under pressure to improve your personal efficiency and effectiveness. By enhancing your personal performance and improving the management of your individual responsibilities, you will become a more effective manager. The concepts and skills taught are relevant to all managers regardless of your business setting.

Today’s competitive environment demands that you help the people working with you to perform at their highest level. You must support your stars in growing, and help employees to learn new tasks, adapt to change and develop their abilities for today and the future. You will improve your power as a coach, helping your people to grow and adapt to today’s dynamic business demands. Proven principles of emotional intelligence, motivation; change and communication will hone your coaching and mentoring abilities. Through better coaching, you’ll enhance your retention, maximize productivity and create a nimble, learning organization.

Learn how to put the power of accounting software to use in your business. Develop the skills and knowledge to fully utilize Quick Books in your operational environment. This two-day series give you all the basics, plus additional time to work on specific focus areas. Programs include text, computer lab instruction, lunch and break refreshments.

Register for both programs and save 15 percent: $379 series fee.

Electronic marketing is an efficient and effective way for you to find new customers and strengthen bonds with current customers. The new Electronic Marketing Series provides you with the knowledge you need to make good decisions about your website, email marketing and Search Engine Optimization. Register for the programs most appropriate for your business and acquire a comprehensive set of knowledge and skills to enhance your electronic marketing strategy.

Register for all four programs and save over 20%. Series fee $399.

Do you have lots of “stuff” you would like to sell? Are you looking for a way to dramatically grow your eBay sales? Have you considered opening an online eBay Store, but are not sure how it all works? Join certified eBay University Instructor Jack Waddick for this fun and informative eBay Stores class. Besides explaining the many benefits of having an online eBay Store, Jack will show you step-by-step how to open and fine-tune your store for maximum results. With over 3,000 successful eBay transactions, Jack will share tips, tools, and strategies for marketing to the millions of buyers on eBay. Optional: a copy of The eBay Stores Workbook can be purchased for $20 when you arrive in the classroom.

Presenter is Dr. Chuck Tomkovick

Participants will receive CEU hours of instruction for this program from UW-Eau Claire Continuing Education in cooperation with UW-Extension. CEUs are defined as 10 hours of instruction to equal 1.0 unit.

At the end of the day, what matters most to your company’s bottom line is whether or not every member of your team contributed to your company’s success. Whether this contribution comes in the form of exceeding customer expectations, meeting a challenging performance goal, or solving quality or productivity problems, sustaining your company’s performance and profitability requires that your employees do the right things. This new SBDC program presents a model for managing employee performance and provides you specific tools you can use for setting performance goals, maintaining communication, managing performance, conducting the performance review, and developing performance improvement plans.

Bring your questions, discuss concerns and network with other entrepreneurs. Start working on your business in class and leave with a wealth of information and resources.

You may choose from the individual programs listed below, but most participants benefit from taking the entire series of all four sessions and save 10% over the cost of individual sessions.
Emotional Intelligence: Master the other IQ

Having Difficult Conversations

Working & Communicating Across Generations

Communicating clear, specific expectations to your people is critical to operational effectiveness. This third seminar pulls key concepts from the first two seminars and focuses on how to provide meaningful feedback. We discuss:

Managing the Performance Appraisal Process

What is performance appraisal?
Sources of performance data available

Preparing for and Conducting Performance Appraisal Meetings

Communicating clear, specific expectations
Importance of Ensuring Rater Accuracy

Critical Skills in the Coaching Process

How coaching differs from supervising
Giving feedback constructively

Conducting Coaching Conversations

Mastering coaching techniques

To get the most out of an accounting software package, you need to customize it for your business. In this half-day session you will learn how to customize QuickBooks™ 2010 forms and reports to fit your unique business. You will also learn how to enter estimates and produce progress invoices and track time and materials. Topics include:

•Customizing financial statements, reports and invoices
•Estimates and progress invoicing
•Tracking time and materials
•Memorizing transactions

Working & Communicating Across Generations

The workplace of today is a virtual melting pot of generational diversity: four generations blending together to create valued outcomes. With such diversity, of course, comes a minefield of possible misunderstandings, conflicting workplace values, and differing expectations for how work is done. This workshop explores these generational challenges by examining:

What are the characteristics of each generation in today’s workplace?
How can the talents and gifts of this rich and diverse workforce be harnessed?
Are the workplace needs of each generation really so different?
Strategies for leveraging generational differences to create workplace strengths.

By learning to build a workplace that is inspired, leaders have the opportunity to create a culture of growth and increase the competitive advantage of employee innovation and production.

Communicating clear, specific expectations to your people is critical for operational effectiveness. Giving feedback during day-to-day coaching sessions as well as during formal performance reviews is an essential skill. We discuss why there is resistance to performance assessment, how to establish job expectations, and how to conduct productive coaching sessions.

Managing the Performance Appraisal Process

What is performance appraisal?
Sources of performance data available

Preparing for and Conducting Performance Appraisal Meetings

Communicating clear, specific expectations
Importance of Ensuring Rater Accuracy

Critical Skills in the Coaching Process

How coaching differs from supervising
Giving feedback constructively

Conducting Coaching Conversations

Mastering coaching techniques

Sales — PowerTools is a three-part sales training series designed for business
owners, managers and salespeople who are new to selling, or experienced
salespeople looking for tools and techniques to blend into an existing sales
process in order to maximize results.

You will learn how to use 16 proven, results-oriented tools that you can immediately
apply to increase sales. As a result of this series, you will better understand
your buyer’s motivations and intentions, and successfully open doors with key
decision makers (VITOs). You will also learn to close more sales without ever
using high-pressure tactics despised by customers.

Instead, you will learn the skills you need to develop long-lasting, trusting relationships
with customers. And your customers will reward your effort with their
loyalty and valuable repeat business!

There is a significant difference between a managerial mindset and a leadership mindset. Successful leaders are those who have learned how to balance leadership and management. Therefore, this workshop is designed to help participants transition from a managerial mindset to a leadership one and to recognize when one needs to manage the situation or lead toward the future. Specifically you will becoming skilled in leading others by: learning about when you need to manage the situation and when you need to lead, learning about your leadership style, understanding the role of communication in effective leadership, and practicing communication strategies that increase employee loyalty, commitment, satisfaction, and productivity.

This program qualifies as a .5 Supervisory Management Certificate Program elective credit.

This seminar builds a management perspective and a sound basis for effective leadership. The nature of critical relationships with higher level managers, peers, direct reports, and people outside your organization are examined and specific "how to's" for improving relationships and building trust are provided. Participants also learn how to adjust their leadership style to meet the individual needs of their reports.

Conflict is inevitable and it can be part of everyday life. We have two basic choices when conflict arises: 1) shy away and try to avoid it, or 2) move into it and work to resolve it. Many people may not realize that by habitually avoiding the fear and emotional tensions that make conflict seem difficult, they are usually increasing the amount and intensity of future conflicts they will have to deal with. Put another way: “If you have to eat a frog, get it when it’s a tadpole.” This takes courage and skill. We can learn a lot about ourselves and others if we can develop the critical skills and self-regulation that can turn potential conflict into discovery, self-confidence, and increased personal power. Your skill and ability to communicate clearly and effectively while addressing conflicts smoothly will be a distinct factor in your future success. These skills are often what separate star performers from the rest of the organization.

If you are responsible for improving the performance of your work group, you will benefit by discussing performance issues with your peers from throughout the region. Small business owners and production supervisors will find this seminar very practical and the suggestions are readily implemented. People from health care, human services, banking, communication, engineering, utilities, construction, wholesale, retail, and manufacturing business settings have benefited from attending past sessions.

Fine-tune your coaching techniques and create an environment of excellence. Get the best out of your organization's most valuable resource - your employees. In this session, you will learn how to coach for optimum performance while reducing recurring problems.

The 15 easy-to-follow steps will also provide you with the tools you need to reduce your social networking time investment while showing you how to measure results.

By learning to build a workplace that is inspired, leaders have the opportunity to create a culture of growth and increase the competitive advantage of employee innovation and production.

*Earning the CGBP helps participants eliminate costly mistakes, as well as:
   o Reveal methods to open markets, identify risks, and pursue opportunities
   o Provide training necessary to engage in global trade
   o Diversify skills in global commerce and gain a broad understanding of international trade
*The CGBP designation is a nationally recognized and international business credential
*Certified professionals can use the CGBP logo and word mark on resumes and business cards

May take the entire series or individual daily workshops. Call for more infomation.

•Customizing financial statements, reports and invoices
•Estimates and progress invoicing
•Tracking time and materials
•Memorizing transactions

Every workforce is a complex mix of people. What can be done to overcome the barriers to productivity, communication, and work satisfaction? Learn techniques to help all employees thrive.

Emotional Intelligence-Mastering the other IQ

Entrepreneurial Training Program

Description

Objectives

Transfers / Cancellations:

Free consulting bonus!

Objectives

Free consulting bonus!

Emotional Intelligence-Mastering the other IQ